Removals Edgware Terms and Conditions
These Terms and Conditions set out the basis on which Removals Edgware provides removal and associated services in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Removals Edgware, we, us, our means the removal service provider trading as Removals Edgware.
1.2 You, your, customer means the person, firm, company or organisation requesting or receiving the services.
1.3 Services means removal, packing, loading, transport, unloading, storage, and any related services agreed between you and us.
1.4 Goods means all items handled, packed, transported or stored on your behalf as part of the services.
1.5 Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Booking Process
2.1 You may request a quotation by providing accurate information about the property addresses, access conditions, parking availability, inventory of goods, special handling requirements, and any time restrictions.
2.2 Quotations are based on the information supplied by you and are subject to revision if your requirements change, access is more difficult than stated, or the volume or nature of the goods differs from that originally described.
2.3 A booking is not confirmed until we have issued a written confirmation of your booking and, where required, received any applicable deposit or advance payment.
2.4 It is your responsibility to check that all details on our quotation and booking confirmation are correct, including dates, addresses, contact details and the description of the services. Any discrepancies must be notified to us as soon as possible.
2.5 We reserve the right to decline any booking request at our sole discretion.
3. Services Provided
3.1 Our services may include, as agreed in writing, packing, dismantling and reassembly of basic furniture, loading, transport, unloading and placement of items within the destination property, and where offered, short-term storage.
3.2 Unless expressly agreed in writing, our services do not include disconnection or reconnection of appliances, removal or laying of carpets or floor coverings, removal of fixtures or fittings affixed to building structures, or specialist services such as the handling of pianos, safes or heavy machinery.
3.3 We will provide the services using reasonable care and skill, and will use suitably trained personnel and appropriate vehicles and equipment for the agreed work.
3.4 While we aim to adhere to agreed arrival and completion times, all times are estimates only and are not guaranteed. We will not be liable for delays caused by traffic, weather, access issues, unforeseen circumstances, or events beyond our reasonable control.
4. Customer Obligations
4.1 You must ensure that suitable and safe access is available for our vehicles and personnel at both collection and delivery addresses, including any necessary parking arrangements.
4.2 You are responsible for obtaining and paying for any parking permits, dispensations, suspension of parking bays, or entry permissions required for our vehicles.
4.3 You must be present or represented at the property during collection and delivery to direct placement of items and to confirm that the services have been completed to your reasonable satisfaction.
4.4 You must ensure that goods are properly packed, secured, and ready for removal unless packing services have been specifically included in the contract.
4.5 You must not submit for removal or storage any goods that are hazardous, illegal, perishable, explosive, flammable, environmentally harmful, or otherwise unsuitable, including but not limited to gas cylinders, fireworks, explosives, firearms, ammunition, chemicals, corrosive substances, or stolen goods.
4.6 You are responsible for securing valuables and important documents. We will not be responsible for loss of cash, jewellery, precious metals, stones, watches, deeds, bonds, securities, or similar high-value items unless we have specifically agreed in writing to handle such items.
5. Payments and Charges
5.1 All prices are quoted in pounds sterling unless otherwise stated and are exclusive of any applicable taxes, charges or fees which may be added as required by law.
5.2 Unless otherwise agreed in writing, payment terms are as follows:
(a) A deposit or full prepayment may be required to secure your booking.
(b) Any balance is payable on or before completion of the services on the scheduled removal date.
5.3 We accept payment by methods agreed in advance. Cash payments, where accepted, must be made directly to our authorised representative.
5.4 If payment is not made when due, we reserve the right to:
(a) Suspend or cancel the services.
(b) Charge interest on overdue amounts at the statutory rate applicable in England and Wales.
(c) Retain possession of goods until outstanding sums have been paid in full, exercising a lien over the goods.
5.5 Additional charges may apply where:
(a) There are delays beyond our control caused by you, your agents, or third parties.
(b) Access is significantly more difficult than stated at the time of quotation, such as additional flights of stairs, long carrying distances, or restrictions on vehicle access.
(c) The volume of goods exceeds that originally stated.
(d) Work is required outside normal working hours at your request.
6. Cancellations and Postponements
6.1 You may cancel or postpone your booking by providing written notice to us as early as possible.
6.2 Unless otherwise stated in your quotation or booking confirmation, our standard cancellation charges are:
(a) More than 10 working days before the booked date: no cancellation fee, and any deposit paid will be refunded, less any non-recoverable costs incurred by us.
(b) Between 5 and 10 working days before the booked date: a charge of up to 30 percent of the agreed price may apply.
(c) Less than 5 working days before the booked date: a charge of up to 50 percent of the agreed price may apply.
(d) On the day of the move or if you fail to allow us to perform the services: up to 100 percent of the agreed price may be payable.
6.3 If you postpone your move, we will use reasonable endeavours to reschedule the services, subject to availability. Postponement may be treated as a cancellation and rebooking at our discretion.
6.4 We may cancel the contract or any services at any time by written notice if:
(a) You fail to make payment when due.
(b) You commit a serious breach of these Terms and Conditions.
(c) We reasonably consider that performing the services would present a risk to health and safety, or would be unlawful.
7. Liability and Limitations
7.1 We will take reasonable care in handling, loading, transporting and unloading your goods. Our liability for loss or damage is subject to the limitations and exclusions set out in this section.
7.2 We will not be liable for any loss or damage arising from:
(a) Your failure to adequately pack or protect goods where packing services are not provided by us.
(b) Inherent defects, flaws or pre-existing damage in the goods.
(c) Normal wear and tear, scratching, scuffing or minor cosmetic damage.
(d) Atmospheric or climatic conditions, including damp, mould, mildew, rust or corrosion.
(e) Dismantling or reassembly of furniture or equipment, unless caused by our negligence.
(f) Handling or transporting items which we have advised are unsuitable for removal or which you have packed inadequately.
7.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable replacement value up to a maximum amount per move, unless a higher value is expressly agreed in writing and an additional charge may be made for such enhanced liability.
7.4 We will not be liable for any indirect or consequential losses, including loss of profit, loss of revenue, loss of opportunity, or any purely economic loss.
7.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.
8. Claims and Complaints
8.1 You must inspect the goods and the property as soon as reasonably practicable after completion of the services.
8.2 Any visible loss or damage alleged to have occurred during the move should be noted at the time of delivery if possible.
8.3 Any claim or complaint relating to loss, damage or short delivery must be notified to us in writing as soon as reasonably practicable, and in any event within 7 days of completion of the services, giving sufficient details to enable us to investigate.
8.4 Failure to notify us within this time period may affect our ability to investigate and may prejudice your claim.
8.5 We will investigate any properly notified claim and will respond within a reasonable time. You shall provide us with all relevant information, evidence and reasonable assistance in relation to the claim.
9. Waste, Disposal and Environmental Regulations
9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a licensed household waste disposal site and can only remove waste or unwanted items where this has been expressly agreed as part of the services.
9.2 Any collection and disposal of waste will be carried out in compliance with relevant laws and regulations concerning controlled waste, duty of care and environmental protection.
9.3 You may not request us to dispose of hazardous or prohibited items. Such items include but are not limited to chemicals, asbestos, gas bottles, paint, solvents, medical waste, or any items classified as hazardous or controlled waste.
9.4 Where waste removal and disposal services have been agreed, you confirm that any items to be removed are lawfully in your possession and that you have the right to instruct their disposal.
9.5 Additional charges may apply where the volume or type of waste differs from that originally stated or where special handling or licensed disposal facilities are required.
10. Access, Parking and Property Damage
10.1 You are responsible for ensuring that suitable parking is available for our vehicles at both collection and delivery locations. This includes complying with local parking regulations and obtaining any necessary permissions or permits.
10.2 We will not be responsible for parking fines, clamping charges or penalties incurred as a result of your failure to arrange appropriate parking, and any such costs may be charged to you.
10.3 We will take reasonable care to avoid damage to property when carrying out the services. However, we shall not be liable for damage to driveways, lawns, paths or other surfaces where access is required, unless caused by our negligence.
10.4 You should protect items such as carpets, flooring and stair coverings if you consider them to be at risk, or request such protection in advance where offered as an optional service.
11. Insurance
11.1 We maintain insurance appropriate to our business as a removal company. Details of cover may be provided on request.
11.2 You are strongly advised to ensure that you have adequate insurance cover for your goods during the removal, transit and any storage period. It is your responsibility to check the terms and exclusions of any policy you arrange.
12. Force Majeure
12.1 We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, traffic accidents, road closures, strikes, lockouts, civil unrest, acts of terrorism, fire, flood, or failure of utilities.
12.2 In such circumstances, we may suspend the services for the duration of the event or, where performance is rendered impossible, cancel the contract without liability, subject to refunding any amounts paid for services not performed.
13. Data Protection and Privacy
13.1 We will collect and process personal data relating to you for the purposes of managing your booking, providing the services, handling payments, and meeting our legal obligations.
13.2 We will handle your personal data in accordance with applicable UK data protection laws. We will not sell your personal data to third parties.
13.3 We may share necessary information with our employees, contractors, insurers, and professional advisers for the purposes of performing the contract and managing our business.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
15.3 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or arrangements.
15.4 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
